Terms and Conditions

Last updated: 10/03/2026

Welcome to www.bysuzike.com (“the Website”), operated by BySuzike.

By accessing, browsing, purchasing from, or otherwise using this Website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Disclaimer, and any other policies expressly referenced on this Website. If you do not agree with these Terms, please do not use the Website.

1. About Us

This Website is operated by BySuzike.

Contact email: [email protected]
Country of operation: Portugal

Throughout these Terms, “we”, “us”, and “our” refer to BySuzike. “You” and “your” refer to any visitor, customer, user, or purchaser.

2. Use of the Website

You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of others, restrict their use of the Website, or damage, disable, or impair the Website.

You must not:

  • use the Website for fraudulent, unlawful, abusive, or harmful purposes

  • attempt to gain unauthorized access to the Website, server, accounts, or data

  • upload, transmit, or distribute malicious code, spam, or infringing material

  • copy, reproduce, scrape, republish, or exploit Website content in breach of these Terms

We reserve the right to suspend or restrict access to the Website if we reasonably believe there has been misuse, unlawful activity, or a breach of these Terms.

3. Eligibility

This Website is intended for a general audience. However, purchases, account creation, bookings, and other commercial transactions on this Website are intended for adults who are legally capable of entering into binding contracts under applicable law.

If you are under the age required by the law applicable to you to enter into a binding contract, you may only use paid features, purchases, or services with the involvement and authorization of a parent or legal guardian.

4. Products and Services

BySuzike may offer:

  • digital products

  • printable files

  • downloadable resources

  • online consultations

  • digital services

  • blog content and informational materials

All products and services are subject to availability and may be modified, updated, discontinued, or removed at any time without liability, subject to any rights you may have under applicable consumer law.

We make reasonable efforts to describe our products and services accurately. However, you are responsible for reviewing product descriptions, technical requirements, and any usage details before purchase.

5. Digital Products and Downloads

Unless otherwise stated, all digital products sold on this Website are supplied for personal, non-commercial use only.

You may not:

  • resell, redistribute, sublicense, share, or commercially exploit any digital product

  • reproduce, modify, republish, or upload the files to other platforms

  • claim our content, products, or materials as your own

All intellectual property rights in digital products remain with BySuzike unless expressly stated otherwise.

After successful payment, digital products are typically made available by download, email, account access, or another delivery method described on the product page.

You are responsible for providing a valid email address, maintaining access to your device and internet connection, and ensuring compatibility with the file format provided.

6. Prices and Payment

All prices displayed on the Website are shown in the currency indicated at checkout.

You are responsible for reviewing the final order details, including price, currency, taxes if applicable, and product type, before completing your purchase.

Payments are processed through third-party payment providers. We do not store full payment card details on our own servers when those details are handled directly by the payment processor.

We reserve the right to change prices at any time. Any price change will not affect an order already accepted and paid for.

EU consumer rules require traders to provide clear pre-contract information and pricing before contract conclusion.

7. Right of Withdrawal and Digital Content

Where you are a consumer and applicable law gives you a right to cancel a distance contract, that right may apply unless an exception applies.

For digital content not supplied on a tangible medium, you expressly agree, where requested at checkout, that supply may begin immediately after purchase, and you acknowledge that once supply begins under those conditions, you may lose your statutory right of withdrawal to the extent permitted by applicable law.

If such consent and acknowledgment are not properly obtained where required, any mandatory cancellation rights provided by applicable law remain unaffected.

Nothing in these Terms removes or reduces any mandatory consumer rights that apply to you under the law of your country of residence.

Under EU consumer law, consumers generally have a 14 day withdrawal right for distance contracts, but there is a specific exception for digital content not supplied on a tangible medium when express consent and acknowledgment are obtained before supply begins.

8. Refund Policy

Due to the digital nature of our products, and subject to applicable law, refunds are generally not offered once a digital product has been accessed, downloaded, delivered, or made available for immediate use.

However, this policy does not override any mandatory rights you may have under applicable consumer protection law.

For services or consultations, refunds, rescheduling, or cancellations may be governed by the specific policy displayed at the time of booking or purchase.

If a product file is corrupted, inaccessible, or materially defective due to an issue on our side, please contact us so we can review the situation and, where appropriate, provide a replacement, correction, or other suitable remedy.

9. Bookings, Consultations, and Digital Services

Where we offer one to one consultations, advisory sessions, or digital services, the relevant service description, pricing, delivery format, and any scheduling or cancellation conditions will be shown on the relevant page or booking flow.

You are responsible for:

  • providing accurate booking information

  • attending on time

  • ensuring you have a stable internet connection and appropriate access to the agreed platform

  • checking any confirmation emails or instructions sent to you

Missed appointments, late arrivals, or failure to attend may be treated as completed sessions where this has been clearly disclosed before purchase, subject always to applicable law.

Any guidance provided during consultations or digital services is for informational and support purposes only and does not constitute medical, legal, financial, psychological, or other regulated professional advice unless explicitly stated otherwise.

10. Intellectual Property

All content on this Website, including text, design, branding, logos, graphics, downloadable materials, digital products, product pages, blog posts, images, videos, and other media, is owned by or licensed to BySuzike and protected by applicable intellectual property laws.

You may view and use Website content for personal, lawful, non-commercial purposes only. No part of the Website or any product may be copied, reproduced, republished, distributed, sold, adapted, or exploited without prior written permission.

11. User Content

If you submit comments, messages, reviews, emails, or other content to us, you confirm that:

  • you have the right to submit that content

  • the content is not unlawful, infringing, defamatory, abusive, misleading, or harmful

  • the content does not violate the rights of any third party

We reserve the right, but not the obligation, to remove, moderate, refuse, or delete user content at our discretion, especially where it violates these Terms, applicable law, or the safety and integrity of the Website.

12. Informational Content and Disclaimer

The content on this Website is provided for general informational, educational, and personal interest purposes only.

Content relating to food, fitness, healthy living, lifestyle, language learning, personal development, or other topics is not a substitute for individualized advice from a qualified professional.

You should not rely on Website content as medical, legal, tax, financial, mental health, or other regulated professional advice. You remain responsible for your own decisions and for seeking qualified advice where needed.

13. Third Party Links and Services

This Website may contain links to third-party websites, embedded media, affiliate links, payment providers, plugins, platforms, and other external services.

We do not control those third parties and are not responsible for their content, security, availability, policies, or practices. Your use of third-party services is governed by their own terms and privacy policies.

14. Affiliate Disclosure

Some links on this Website may be affiliate links. This means we may earn a commission if you click a link and make a purchase, at no extra cost to you.

We aim to recommend only products, services, or tools that are relevant to our content or audience, but you remain responsible for evaluating whether any third-party offer is suitable for you.

15. Accounts and Access

If the Website allows customer accounts, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

We reserve the right to suspend, terminate, or restrict accounts where we reasonably suspect fraud, misuse, unlawful activity, payment issues, or breach of these Terms.

16. Availability and Technical Issues

We do not guarantee that the Website, downloads, emails, or services will always be uninterrupted, error free, secure, or available at all times.

We may carry out updates, maintenance, changes, or improvements at any time. We are not liable for temporary interruptions, server issues, software incompatibilities, third-party outages, or technical problems beyond our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, BySuzike shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Website, products, services, or content.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability that cannot be excluded under applicable consumer law.

EU rules on unfair terms mean standard consumer terms must not create a significant imbalance against the consumer, and unfair terms are not binding on consumers. That is why broad exclusions should always be limited by mandatory law.

18. Indemnity

You agree to indemnify and hold harmless BySuzike against claims, liabilities, damages, losses, and expenses arising from your breach of these Terms, your unlawful use of the Website, or your violation of the rights of another person, to the extent permitted by law.

19. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal data.

Under the GDPR, organisations must provide information about how and why personal data is processed, in a clear and accessible way.

20. Changes to These Terms

We may update these Terms from time to time to reflect legal, operational, technical, or business changes. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Website after any update takes effect means you accept the revised Terms, to the extent permitted by law.

21. Governing Law

These Terms shall be governed by the laws of Portugal, except where mandatory consumer protection rules of your country of residence apply and cannot legally be excluded.

If you are a consumer, nothing in these Terms deprives you of any mandatory rights granted to you by the law applicable in your place of residence.

This is the safer way to draft international consumer terms, because standard terms cannot simply strip consumers of mandatory protections through a blanket governing law clause.

22. Disputes

If you have a complaint, please contact us first at [email protected] and we will try to resolve the issue in a reasonable and practical way.

Where required by applicable law, consumers may also have access to official complaint or dispute resolution channels.

If your business is subject to the Portuguese complaints framework, the Livro de Reclamações electronic system exists as the official complaints platform in Portugal, and Portuguese rules require the complaint book to be made available to suppliers of goods or service providers dealing with the public.

23. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

24. Entire Agreement

These Terms, together with any policies or notices expressly referred to in them, form the entire agreement between you and BySuzike regarding your use of the Website and your purchases from it, unless a separate written agreement applies.

25. Contact

For any questions about these Terms and Conditions, please contact:

BySuzike
Email: [email protected]